Privacy Policy

Résidence Soleado is committed to protecting your personal data. This policy describes what data we collect, why, how it is used and your rights, in accordance with the General Data Protection Regulation (GDPR — EU 2016/679).

1. Data Controller

• Name: Osmane Sahila
• Address: 58 chemin de la garenne, 84410 Bédoin, France
• Email: contact@residencesoleado.fr

2. Data Collected

When making a booking, we collect the following data:

• Title, first and last name
• Email address
• Phone number
• Full postal address (street, postcode, city, country)
• Stay dates and number of guests
• Payment data (processed exclusively by Stripe — we do not store card details)
• Timestamp of acceptance of terms and conditions

3. Purposes of Processing

Your data is used to:

• Process and confirm your booking
• Send you a booking confirmation email
• Manage your stay (check-in, organisation)
• Meet our legal and accounting obligations

Legal basis: contract performance (Article 6.1.b GDPR) and legal obligations (Article 6.1.c).

4. Data Recipients

Your data may be shared with the following processors, solely for the purposes described above:

Transfers outside the EU are governed by standard contractual clauses approved by the European Commission.

5. Retention Period

Your booking data is retained for 5 years from the date of your stay, in accordance with French accounting and tax obligations. Payment data is retained by Stripe according to their own terms.

6. Your Rights

Under the GDPR, you have the following rights:

• Access — obtain a copy of your data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data
• Restriction — restrict the processing of your data
• Portability — receive your data in a structured format
• Objection — object to the processing

To exercise these rights, contact us at: contact@residencesoleado.fr. You also have the right to lodge a complaint with the relevant supervisory authority.

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Payments are encrypted via SSL/TLS and processed exclusively by Stripe.